An Update From CEO, Steve Foss

An Update From CEO, Steve Foss

I want to assure everyone that FreeState is committed to serving our members, employees, and communities. We will continue to deliver safe and reliable electricity for you. 

As the COVID-19 pandemic continues to impact our area, I want to take a moment a assure you that we are all here to meet whatever needs you may have. Our homes are more important to us than ever before, they are a safe haven where we are spending more time. As schools turn to online learning, and the telecommuting workforce continues to grow, we are here to keep the lights on for you.

I would like to say that its “business as usual,” here at the cooperative, but there is nothing usual about how we are continuing to power your lives. We have made many adjustments over the past week as we focus on keeping our employees and members healthy and safe. Our staff here is as vulnerable as anyone, so we have made adjustments to mitigate the risk to our employees. One of the items we have implemented is encouraging our team to work from home whenever possible.

As our members, we want to ask you to help us slow down the spread of this virus. Here are a few things we’d like you to assist us with:

  • In Topeka, we have closed our lobby since we have a drive-up window. In McLouth, our lobby is open during regular business hours only with limited access. Please utilize our online payment options or our secure pay-by-phone option. Also, I would suggest using the dropbox outside each office. If you must pay by cash, you are welcome to drive-up or come in but know our staff will be using gloves to handle the transaction.
  • Our member service representatives are available for you from 7:30 a.m. to 4:00 p.m. to visit with you on our toll-free line. We are also available on social media, and we have an after hour answering service to take your calls outside of FreeState’s regular office hours.
  • If COVID-19 directly impacts you, please contact us so that we can assist you in making payment arrangements if you are in financial hardship.
  • We are reducing exposure risk to ensure our staff is well to deliver the reliable, responsive, and friendly service you depend on. Outages may happen, and we will respond as always.

The Board of Trustees has cancelled our annual meeting. On April 1, our mail ballots will go out to members. The mail-in ballot will be your only option to vote for your cooperative representation. Please take a moment to open the ballot, vote, and return in the provided envelope. We will announce the election results online, in the June Kansas Country Living magazine, and on social media.

Thank you, each and every one of you, for your understanding and support during these trying times. Please know that we are deeply committed to delivering safe and reliable electricity to you. And, like every Kansan, we know that we will get through this together.  

Be well.

Steve Foss